Last updated: March 27, 2025

This Privacy Policy describes how Suds.Lab (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.suds-lab.com (the “Site”), or otherwise interact with us (collectively, the “Services”). “You” refers to you as the user of the Services, whether you are a customer, website visitor, or other individual whose information we have collected.

Please read this Privacy Policy carefully to understand how your personal data is handled.

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Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. Updates will be posted on this page with the revised “Last updated” date.

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How We Collect and Use Personal Information

We collect personal information from a variety of sources to provide and improve our Services. This includes:

Information You Provide to Us:

• Contact Info: Name, address, phone number

• Order Details: Shipping and billing info, payment confirmation

• Account Info: Login credentials and security details

• Customer Service: Any information you provide when calling or communicating with our team

Some features of our Services may require certain personal information. Without it, those features may not be accessible.

Information Collected Automatically:

We may collect Usage Data using cookies and similar technologies. This includes:

• Device and browser details

• IP address and geolocation

• Interactions with our website

Information from Third Parties:

• Vendors & Services: Shopify, payment processors, logistics partners

• Marketing Partners: For targeted advertising and promotions

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How We Use Your Information

• Order Fulfillment & Service Delivery: Process orders, ship products, manage accounts

• Marketing: Send promotional messages (you can opt out)

• Fraud & Security: Monitor for fraud or misuse

• Customer Service & Site Improvement: Assist and improve overall experience

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Cookies

Cookies help us enhance and personalize your experience. You can manage cookie preferences through your browser settings. Blocking cookies may affect site functionality.

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Information Sharing

We may share personal information with:

• Vendors providing services (e.g., payment, shipping)

• Advertising & business partners

• Affiliates within our corporate group

• Legal authorities (when required)

We do not sell or share sensitive personal information without consent.

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User-Generated Content

If you submit reviews or content on public parts of our site, they may be visible to others. Please share responsibly.

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Third-Party Links

Our Site may link to third-party sites. We are not responsible for their privacy policies. Please review them before sharing information.

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Children’s Privacy

Suds.Lab does not knowingly collect personal data from children. If you believe your child has submitted information, please contact us to request deletion.

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Security & Data Retention

We implement security measures to protect your data, but no system is fully secure. Data retention varies based on need, legal obligations, and account status.

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Your Rights

Depending on your location, you may have rights such as:

• Access

• Deletion

• Correction

• Data Portability

• Restriction or Objection to Processing

• Withdraw Consent

To exercise your rights, please call us at +1-888-232-3143.

We will verify your identity before processing any request.

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Complaints

If you're not satisfied with our response, you may file a complaint with your data protection authority.

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International Transfers

Your data may be stored or processed outside your country, including by third-party service providers. We ensure appropriate safeguards are in place for such transfers.

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Contact Us

For questions about this Privacy Policy or your data, please contact our customer support team at:
Phone: +1-888-232-3143
Address: 45 Broadway, Suite 350, New York, NY 10006, USA